ZERA Parent App — Support

Help with the ZERA parent app. If you cannot find your answer here, contact the school office — we would rather hear from you than have you stuck.

Email: [email protected] WhatsApp / Phone: +60 13-205 8869 Office hours: Monday to Friday, 8:00am – 5:00pm (MYT)

Signing in

The app is for parents and guardians of enrolled ZERA students. You do not create an account — the school creates your guardian record when your child enrols, and you sign in to it.

Enter the phone number or email address the school has on file, and we send you a one-time code. Enter the code and you are in.

The code did not arrive.

• Check that the number or email you entered is the one the school has on record. If you are not sure, or if it has changed, contact the office and we will update it.
• Wait a moment and request the code again.
• Check your spam or junk folder if you used email.

“We could not find that account.” Your contact details are not on the school’s records, or your child’s enrolment is not yet active. Contact the office and we will sort it out.

Your children

The app shows the children linked to you in the school’s records. If a child is missing, or a child appears who is not yours, contact the office immediately — that is a records issue we need to fix, and it is not something you can change from the app.

Switch between children with the selector at the top of the screen.

Notifications

Turn notifications on or off in your device settings, under the ZERA app. If you have them on and are not receiving them, check that the app is allowed to send notifications and that your device is not in a focus or do-not-disturb mode.

Fees and payments

The Billing section shows your invoices, instalments and payment history. When you pay, the app hands you to the payment provider’s own secure page — card details are entered there, never in the app.

A payment is not showing. Bank confirmations can take a little time to reach us. If a payment has not appeared after one working day, email [email protected] with the date, amount and reference and we will trace it.

An invoice looks wrong. Contact the office rather than paying a figure you disagree with, and we will check it.

Messaging

Messages go to the school’s student service team, who route them to the right person. You can attach a photo from your photo library.

For anything urgent — your child is unwell, an emergency, a same-day pickup change — call +60 13-205 8869. Do not rely on a message; the app is not monitored outside office hours.

Your information

Correcting your details. Your profile, emergency contacts and billing contacts are editable in the app. Academic and attendance records are maintained by the school — contact the office if something looks wrong.

Deleting your account. You can request deletion in the app under More → Delete account, or by emailing [email protected]. Closing your account removes your access to the app; it does not withdraw your child from the school or erase their school records. See our privacy policy for the detail.

Technical trouble

If the app is slow, blank, or shows an error:

1. Check your internet connection.
2. Close the app fully and reopen it.
3. Make sure you are on the latest version from the App Store or Google Play.
4. If it persists, email [email protected] and tell us what you tapped, what you expected, and what happened instead — plus your phone model. That detail is what lets us reproduce and fix it.

Contact

ZERA International School Blok C, Pusat Perdagangan Ekoflora, Jalan Ekoflora 7/5, Taman Ekoflora Utama, 81100 Johor Bahru, Johor, Malaysia Email: [email protected] · Phone: +60 13-205 8869